Privacy

This page describes the information collected through the Forge & Crest website and customer portal and how it is intended to be used.

Quote and account information

The website may collect your name, organisation, email address, phone number, delivery postcode, project specifications, required dates, written design instructions and files you choose to upload. If you create a customer account, authentication information and your account identifier are also stored so records can be associated with you.

Orders and documents

The customer portal may store order status, estimated proof, production, dispatch and delivery dates, tracking details, invoices, design files, artwork proofs, production files and order-history updates. Private documents are intended to be accessible only to authorised Forge & Crest administrators and the customer account linked to the relevant order.

How the information is used

Information is used to assess requests, prepare and manage quotations, communicate about projects, review artwork, manage orders, provide customer account access, support production and delivery, and maintain business and transaction records.

Uploaded artwork

Uploaded files may contain logos, insignia, photographs or other intellectual property. They are intended to be stored privately and accessed only as required to assess, manage or fulfil the relevant request or order.

Browser storage

Your current coin brief may be kept in browser session storage so you can resume it. Contact fields and uploaded files are not included in that saved draft. A random anonymous visitor identifier and session identifier may also be stored in the browser for aggregate website analytics.

Anonymous website analytics

The website records limited anonymous interaction events such as page views, button clicks, quote-step progression, device category and referring website. This is used to understand which parts of the website are useful and where visitors stop during the quote process. Analytics events do not include names, email addresses, phone numbers, written quote content or uploaded artwork.

Account security

Customer accounts use an authentication service. Customers are responsible for keeping their account credentials secure. Passwords should not be sent to Forge & Crest by email.

Contact

Questions about information submitted through this site can be sent to orders@forgeandcrest.com.au.

This website copy should be reviewed before public launch to ensure it reflects the final hosting, authentication, analytics, payment and data-handling arrangements and applicable Australian privacy obligations.